Terms & Conditions

A legal disclaimer

Welcome to Pop Coin ("we," "us," or "our"). These Terms & Conditions ("T&Cs") govern your use of the Pop Coin loyalty application ("App") operated by Pop Coin Technologies, a company registered in Pune, Maharashtra. By accessing or using our App, you agree to be bound by these T&Cs.

1. Eligibility

- You must be at least 18 years old to register and use the App.
- By using the App, you confirm that you meet all eligibility criteria.
- The App is intended for personal use only and not for commercial use.

2. Registration and Account Security

- To redeem or earn Pop Coins, you must create an account using valid information.
- You are responsible for maintaining the confidentiality of your login credentials.
- Any activity under your account is your sole responsibility.

3. Use of the App and Rewards

- Pop Coins can be earned at participating merchant outlets as per the merchant’s specific terms.
- Rewards, i.e., redeemable Pop Coins, can be redeemed at participating merchants as per the redemption process provided within the App.
- We reserve the right to modify, suspend, or terminate the rewards system at any time without prior notice.

4. Redemption and Expiry

- Pop Coins do not have any expiry date.
- Redemption is subject to the availability of rewards and merchant participation.
- We are not responsible for an issues arising from merchant-specific restrictions or policies.

5. Merchant Participation

- Participating merchants are bound by their own terms and conditions.
- We do not guarantee the availability, quality, or any aspect of merchant services or products.

6. Customer Data and Privacy

- Your data will be handled in accordance with our Privacy Policy.
- By using the App, you consent to the collection, use, and sharing of your data as described.

7. Intellectual Property

- All content within the App, including logos, trademarks, and text, are the property of Pop Coin Technologies or its licensors.
- You may not copy, modify, or distribute any content without prior written permission.

8. Limitation of Liability

- We are not liable for any damages resulting from the use or inability to use the App or redeem rewards.
- We do not guarantee continuous or error-free operation of the App.

9. Amendments to Terms

- We reserve the right to modify these T&Cs at any time. Changes will be effective upon posting on the website.
- Continued use of the App constitutes acceptance of amended terms.

10. Governing Law and Jurisdiction

- These T&Cs shall be governed by the laws of Pune, Maharashtra.
- Any disputes shall be subject to the exclusive jurisdiction of courts in Pune.

11. Contact Us

- For any questions about these T&Cs, please contact us at care@popcoin.co.in

At Pop Coin Technologies (“we,” “us,” or “our”), safeguarding your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Pop Coin loyalty app ("App") and services.

1. Information We Collect

- Personal Information: When you register or use our services, we may collect your name, email address, phone number, and other contact details.
- Account Information: Details of your account, including login credentials and transaction history.
- Location Data: To facilitate merchant proximity-based services, with your consent.
- Device Information: Type, operating system, IP address, and usage data.
- Cookies and Similar Technologies: To enhance user experience and collect analytics.

2. How We Use Your Information

- To create and manage your account.
- To process transactions, including earning and redeeming Pop Coins.
- To personalize your experience.
- To communicate with you regarding updates, offers, or support.
- To comply with legal obligations and enforce our policies.
- To improve our App and services.

3. Sharing Your Information

- With Participating Merchants: To facilitate rewards redemption and transaction validation.
- Service Providers: For hosting, maintenance, analytics, customer support, or legal compliance.
- Legal Requirements: When required by law or in response to legal processes.

4. Data Security

- We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- However, no system is entirely secure; therefore, we cannot guarantee absolute security.

5. Data Retention

- We retain your information for as long as necessary to provide our services and comply with legal obligations.
- You may request deletion of your Data by contacting us, subject to legal restrictions.

6. Your Rights

- You can access, update, or delete your personal information.
- You may withdraw consent for certain data processing activities.
- To exercise these rights, contact us at care@popcoin.co.in

7. Cookies and Tracking Technologies

- We use cookies and similar tools to enhance functionality and analyze usage patterns.

8. Links to Third-Party Services

- Our App may contain links to external websites or services. We are not responsible for their privacy practices.

9. Children’s Privacy

- Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

- We may update this Privacy Policy periodically. Changes will be posted on our website and, where appropriate, notified to you.

11. Contact Us

- For questions, requests, or concerns regarding your privacy, please contact us at care@popcoin.co.in

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines how refunds and cancellations are handled in relation to the [Loyalty Program Name] (“Program”), where customers earn and redeem loyalty points i.e. Popcoins (“points”) across our merchant network.

1. General Terms

Points earned through eligible purchases are credited to a customer’s loyalty account.
Points redeemed against purchases are deducted from the customer’s account at the time of redemption.
Points have no monetary value and cannot be exchanged for cash, unless explicitly stated by applicable laws.

2. Refunds on Purchases (Earning Transactions)

If a customer cancels or returns a purchase for which Points were awarded, the Points earned from that transaction will be reversed.

3. Refunds on Redemptions

Once Points are redeemed (partially or fully) against a purchase, those Points are considered “used” and cannot be reinstated unless:
- The merchant cancels the order before delivery/fulfilment, or
- The product/service is unavailable and no replacement is offered.
In such cases, Points will be credited back to the customer’s loyalty account within 7 working days.

4. Partial Payments (Points + Cash)

Where a transaction involves both Points and cash/card:
- The cash/card portion will be refunded
- The Points portion will be reinstated to the customer’s account if the refund conditions (as above) are met.

5. Cancellations by Customers

Customers may cancel eligible orders as per the merchant’s cancellation policy.
If the order is cancelled before fulfilment:
- Cash/card payments (if any) will be refunded as per merchant terms.
- Redeemed Points will be credited back to the loyalty account.

6. Cancellations by Merchants

In case a merchant cancels an order, the customer will receive:
- A full refund of the cash/card portion (if any), and
- Restoration of redeemed Points to their loyalty account.

7. Disputes & Exceptions

Any disputes regarding Points crediting, redemption, or reversal must be raised within 14 days of the transaction.
The Program reserves the right to adjust, withhold, or reverse Points in cases of suspected fraud, misuse, or error.

8. Policy Changes

Pop Coin reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be communicated via [App/Website/Email].